Privacy Policy

Welcome to Comett Energy. We are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our energy brokerage services. By using our services, you agree to the practices described in this policy.

We may collect personal information you provide directly to us, including:

• Contact Information: Name, email address, phone number, and postal address
   
• Account Information: Utility account numbers, usage history, and service details
   
• Payment Information: Credit/debit card or payment processing information
   
• Preferences: Energy service interests or preferences
   

We may also collect data related to how you interact with our website and services:

• Technical Data: IP address, browser type, operating system, and device details
   
• Behavioral Data: Pages visited, time spent on site, and interaction data
   

We use the information we collect to:

• Provide Services: Manage and deliver our energy comparison and switching services
   
• Communicate: Send service updates, respond to queries, and provide customer support
   
• Process Payments: Complete transactions and manage billing securely
   
• Personalize: Tailor recommendations based on your preferences and history
   
• Legal Compliance: Meet all applicable regulatory and contractual obligations
   

Your data may be shared under these conditions:

• With Service Providers: For services such as payment processing and data hosting
   
• With Utility Providers: To facilitate comparisons and energy switching
   
• Legal Requirements: In compliance with laws, court orders, or legal processes
   
• With Consent: Where you explicitly agree or as explained at the time of collection
   

We take security seriously and use reasonable technical and organizational safeguards to protect your data. However, no method of online transmission or storage is completely secure—we cannot guarantee absolute protection.

Your data is retained only as long as necessary for the purposes it was collected. This includes fulfilling legal obligations, resolving disputes, and enforcing agreements. Retention timeframes may vary by data type and applicable laws.

You have the right to:

• Access your personal data
   
• Correct inaccurate or incomplete details
   
• Delete your information, subject to legal constraints
   
• Restrict how we process your data in certain situations
   
• Object to processing under specific circumstances
   
• Port your data in a readable digital format
   

To exercise any of these rights, please contact us using the details at the end of this policy.

We use cookies and similar tools to improve your online experience. These tools help us understand how you use our site and remember your preferences. You can manage cookie settings through your browser; however, disabling them may affect site functionality.

Our website may include links to external sites. Comett Energy is not responsible for the privacy practices of these third parties. Please review their privacy policies before engaging with their content.

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If such data is discovered, we will delete it promptly.

We may revise this policy from time to time. Material updates will be posted on our website. Continued use of our services after changes indicates your acceptance of the updated policy